SAP CRM服务请求subject value determination

2020 年 3 月 9 日
筆記

SAP CRM Service Request subject value determination

When a new Service Request is created, the multi-level drop down list for Service Request subject is available.

Where do the value for those drop down list come from? Here below is what I found via debugging:

get allowed category type from table CRMC_PROC_CATTYP based on transaction type:

Two entries found:

These two entries are inserted here:

Then check for the given combination of Transaction type plus Catalog category, whether there is existing schema defined. The check is done by API CL_CRM_ML_CATEGORY_UTIL=>GET_ASPECT.

I wrote a small report to check whether a schema is available for corresponding category:

REPORT zdetermine_schema.    PARAMETERS: guid TYPE crmt_object_guid OBLIGATORY DEFAULT '6C0B84B75FAB1ED7BC85AA545271F98C',              cat  TYPE crmt_catalogtype OBLIGATORY DEFAULT 'C'.    DATA: lv_guid TYPE crmt_object_guid.    lv_guid = guid.    DATA: lr_aspect TYPE REF TO if_crm_erms_catego_aspect,        ls_detail TYPE crmt_erms_cat_as_buf.    CALL METHOD cl_crm_ml_category_util=>get_aspect    EXPORTING      iv_ref_guid     = lv_guid      iv_ref_kind     = 'A'      iv_profile_type = 'A'      iv_catalog_type = cat    IMPORTING      er_aspect       = lr_aspect.  IF lr_aspect IS BOUND.    lr_aspect->get_details( IMPORTING ev_asp = ls_detail ).    WRITE:/ 'ASP id:', ls_detail-asp-asp_id.  ELSE.    WRITE:/ 'No detail data found'.  ENDIF.

In my example, no schema exists for category C: